Shipping Policy

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 48 business hours of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

CountryShipping TimeShipping CostCourier

USA 
( Excluding Hawaii and Alaska )

3-5 days

1. Free Shipping (Orders >$100)
2. Cost $30
(Orders <$100)

 

Fedex、UPS

EU Countries
( Austria, Bulgaria, Belgium, Czechia, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain )

3-5 days

 1. Free Shipping (Orders >$100)
2. Cost $30
 (Orders <$100)

UPS、TNT

UK

2-3 days 1. Free Shipping (Orders >$100)
2. Cost $30
 (Orders <$100)
UKMAIL、DHL

JP

2-3 days 1. Free Shipping (Orders >$100)
2. Cost $30
 (Orders <$100)
SAGAWA、YAMATO

 

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)

 

Shipping Location

  • We only offer delivery on U.S.  excluding Alaska, Hawaii;
  •  P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

*If you need to buy some accessories, please get in touch with our customer service: contact@hbtower.us

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